Field Service Engineer

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Description/Job Summary

Atlas Copco is a world leading provider of industrial productivity solutions.  Our products and services range from compressed air and gas equipment, generators, construction and mining equipment, and industrial tools and assembly systems to related aftermarket and rental.  In close cooperation with customers and business partners and with more than 140 years of experience, Atlas Copco innovates for superior productivity.  Headquartered in Stockholm, Sweden, we presently have 40,000 employees located in 180 countries around the globe.
Based out of Auburn Hills, Michigan, Atlas Copco Tools & Assembly Systems (ACTA) is the global leader in providing fastening tools and assembly equipment to a world market.  We have an unparalleled reputation in our industry and one that has consistently increased our customer base year after year because of superior problem solving skills, sales and service.   We work directly with manufacturers, using state-of-the-art technology to bring product lines to the market.

We currently have an opportunity for a Top Flight Field Service Engineer in Chattanooga TN

Job description / Mission

Supply technical expertise for Atlas Copco handheld tools, fixtured tooling, and software solutions. Positive customer interaction and strong customer service are paramount to success in the position.

§ Troubleshoot and repair equipment in the field.

§ Generate detailed Field Service Report for customer and update Field Service database.

§ Inspect warranty claims from customers and communicate to the product company.

§ Train customers in the correct operation of Atlas Copco equipment.

§ Must be able to lift and carry up to 40 pounds.

§ Flexible work hours are a requirement.

§ Will require 25% travel locally, 60% travel nationally.

§ Able to manage multiple assignments efficiently.

§ Some weekends and OT will be required.

§ Strong computer skills are required. 

Experience Requirements

Experience servicing Atlas Copco fastening equipment or torque theory and fastening knowledge is highly preferred. Any experience with large scale production and maintenance is a benefit. Experience with preventative maintenance and calibration is also preferred. Experience with software, networking, or IT are highly desirable skills. 

Knowledge / Educational Requirements

High School diploma or GED required

Some College preferred

Experience servicing Atlas Copco fastening equipment

Experience with high volume automotive production

Torque theory, fastening knowledge, and calibration experience are preferred  

Personality requirements

An independent self-starter with excellent writing and people skills. Ability to perform troubleshooting procedures during production critical situations. 

Country and city description

USA, Chattanooga, TN

We offer a generous salary, outstanding working conditions, plus the following benefits: 

  • Medical/dental coverage
  • Tuition reimbursement
  • Life insurance
  • Short/Long-term disability
  • Matching 401K

Generous paid holidays and vacation
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Atlas Copco is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, and gender identity.